CUSTOMER SERVICE GROUP

17,508 US Subscribers/Recent         $120/M
Expires/Prospects

(Formerly:  Customer Service Group Masterfile)
(Formerly:  Customer Service Institute)

Published by Alexander Communications Group.

The Customer Service Group Masterfile is
comprised of buyers, recent expires and
prospects for the Groups newsletters The
Customer Communicator and Customer Service
Newsletter and numerous books on managing
customer service operations.

These publications are written for senior
level customer service, customer support, call
center and help desk managers directly
involved in their organizations customer
service and support activities.  Key interests
include:  Improving service quality, building
customer loyalty, training and motivating
staff, reward and recognition programs,
customer satisfaction measurement,
implementing new technology, improving
telephone skills, increasing productivity and
professionalism.

All orders are approved on a reciprocal rental.

Orders cancelled prior to merge are subject to
a $50/F cancellation fee plus applicable
production charges.  Orders cancelled after
merge-purge are payable in full.

----------- DATE -----------
12/01/07   UPDATED
12/18/07   CONFIRMED

------- UNIT OF SALE -------
$199.00 - $200.00 RANGE

---------- GENDER ----------
54% FEMALE 32% MALE

---------- MEDIA -----------
DIRECT MAIL

-------- ADDRESSING --------
4-UP CHESHIRE OR MAG TAPE

-------- SELECTIONS --------
$10.00 SCF
$10.00 State
$10.00 Zip
$3.00 Keying
$25.00 Mag Tape (flat fee)
$10.00 P/S Labels
$10.00 Run Charges
$75.00 Diskette (flat fee)
$10.00 Gender/Sex

------ MINIMUM ORDER -------
5,000